Insurance executives are more concerned than bosses from any other industry about the disruptive impact digital technologies will have on their business over the…

Source: www.postonline.co.uk

See on Scoop.itDigital Disruption

Things never thought possible before will become the norm for customers. Here are our top 10 predictions for the future of customer experience. (#100whatifs: What if you could shop, buy and return without associates?

Source: blogs.sap.com

See on Scoop.itCXM

Banks must recreate customer experienceABS CBN NewsSupporting customers through multiple channels is no longer an option for financial services organizations; it’s a necessity.
See on www.abs-cbnnews.com

As we have left lexicons, phone books, dialing and a few other behaviors behind us since long and the consumer web turns 20 it is perhaps time for a quick reality check.

It is important to realize that a technology shift occurred in 2007 that paved the way for an all new proactive technology. That in opposite to reactive channels such as a catalogue or even the internet of today gives users, i.e customers and consumers adequate information on the fly. Personalized messeages and real time information, made out from either location or time for instance rather than pulling out the information from a search based behavior. As these users in rapidly growing amounts learns to accept and wanting this type of information your reactive channels such as your web or web based applications are growing old.

While above, I am sure, is well known facts it is highly important to realize that lack of proactive chanels will cripple your long term business. Simply spoken, web and webb based applications alone will not cut it anymore.

Proactive1

Oracle Event

Posted: 29 April, 2014 in Uncategorized

A few days ago I had the pleasure of giving a key note on digital disruption for #Oracle with selected clients. Want to listen in. Get in touch!

Digital Disruption in Banking

Posted: 29 April, 2014 in Uncategorized

In times of digital disruption you need to stay on top of innovation. Banking is a business area that will face multiple threats. Get inspired by the Commonwealth Bank of Australia who gained a quarter of a million downloads on this innovative home buyer app.

 

Disruption_Banks

 

 

 

 

 

 

See on Scoop.itCXM

We established in our previous post that the customer buying journey has changed significantly given how much digital and online channels now play a role in the way customers purchase goods and services. We noted that buyers now are extremely (Social…
See on the-digital-bridge.com